1. Introduction

Hillary Cooper Law [“we”] is a legal practice. See [https://www.hillarycooperlaw.co.uk/our-team/] to find out more about our team and how we work [https://www.hillarycooperlaw.co.uk/how-we-work/].

We are committed to ensuring that when we collect and use information provided to us or information about visitors to our website [https://www.hillarycooperlaw.co.uk/] in accordance with applicable data privacy laws.

This policy together with our terms and conditions [https://www.hillarycooperlaw.co.uk/terms-and-conditions/] and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us through our contact form [https://www.hillarycooperlaw.co.uk/contact/] will be processed by us.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting [https://www.hillarycooperlaw.co.uk/] you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (2016/679) (the GDPR) the data controller is Hillary Cooper Law of 53-59 Chandos Place, Covent Garden, London, United Kingdom, WC2N 4HS.

This Privacy Policy explains how we may use information that we obtain about you. If you require further information, please contact info@hillarycooperlaw.co.uk.

2. Scope Of Privacy Policy

This Privacy Policy applies to your use of any of our services, including when you request information from us or engage our legal and other services, or as a result of your relationship with one or more of our clients, or to any information collected from third parties.

In addition, our website makes use of cookies and similar technologies, as described in more detail in our Cookie Policy. [https://www.hillarycooperlaw.co.uk/terms-and-conditions/] Our client confidentiality obligations are not addressed by this Privacy Policy but are instead described in our client care letter.

3. Information That We Collect From You

3.1 General

You are not required to provide any personally identifiable information on the public areas of this website. However, you may choose to do so by completing the contact us form on our website or by otherwise requesting information from us. By using any of our services, including our website, and by providing us with any personal information you are indicating that you consent to the use of your personal information as set out in this policy.

We will collect personal information directly from you, from clients or from authorised representatives. We may also collect personal information from third parties such as regulatory authorities, your employer, other organisations with whom you have dealings, government agencies, credit reporting agencies, recruitment agencies, information or service providers, publicly available records and the third parties described in the ‘Disclosure of your information’ section below. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so by a relevant law.

We may collect current and historical personal information including your name, contact details, identification, organisation, employment, positions held and enquiry/complaint details. We may also collect personal information about your other dealings with us and our clients, including any contact we have with you by telephone, email or online.

3.2 Information that you give us

To obtain information/raise a query/ report a problem –

We may collect information about you that you give us by filling in forms on our website [https://www.hillarycooperlaw.co.uk/contact/] or by corresponding with us by phone, e-mail, letters or otherwise.

It includes information you provide when you register to use our website, subscribe to our service, place an order on our website, subscribe to a mailing list, and when you report a problem with our website. The information you give us may include your name, address, e-mail address, phone number and any personal/non-personal matter that you divulge to us.

For recruitment purposes–

If you apply for a job or internship you may need to provide personal information about your education, employment, racial background, state of health and sexuality. Your application will constitute your express consent to our use of this information to assess your application and to allow us to carry out any monitoring activities which may be required of us under applicable law as an employer.

We may also carry out screening checks (including reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks) and consider you for other positions. We may exchange your personal information with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers.

3.3 Information that we collect from you

We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us. Specifically, we will collect:

• With regards to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

• We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s) via your mobile’s browser

• We may also collect details of your visit to our website including, but not limited to, the volume of traffic received and the resources accessed.

3.4 Information that we receive from other sources

• If and when we work with third parties (including, for example, business partners, sub-contractors, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

4. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and it also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [https://www.hillarycooperlaw.co.uk/cookies-policy/].

5. Use Of Your Information

We will use information held about you in the following ways:

5.1. Information that you give to us – we will use this information to:

• Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and legal services that you request from us

• Bill you and to contact you where necessary concerning legal services provided or to be provided

• Provide you with information about other legal services we offer that are similar to those that you have already sought or enquired about, which we feel may interest you as permitted under applicable law

• Measure the popularity and effectiveness of the provision of such information in order to improve what we offer to you and other clients

• Notify you about changes to our legal services

• Ensure that content from our site is presented in the most effective manner for you and for your computer

• Maintain and develop our relationship with you

• Maintain and update our records

• Facilitate our internal business operations, including fulfilling legal requirements and professional obligations

• Act for our clients in ways which may involve you, whether as a claimant, a defendant or a third party

• Also, for research, planning, security or risk management

Under applicable data protection legislation we have a duty of care to ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information at info@hillarycooperlaw.co.uk.

5.2. Information that we collect from you

We will use this information to:

• Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

• Improve our site to ensure that content is presented in the most effective manner for you and for your computer

• Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

• Make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them

• Also, as part of our efforts to keep our site effective, safe and secure for you and for your device.

5.3. Information from other sources

If we have received information from other sources, we will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

6. Disclosure Of Your Information

We own the database rights in the information collected via our online services. We do not trade in or rent out this information.

As a legal practice, we may in providing our services and operating our business, allow some of our service providers to access your information. We use third party service providers to provide services that involve data processing, for example:

• archival, auditing, reference checking, professional advisory (including legal, accounting, financial and business consulting), mailing house, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensic, litigation support, marketing and security services.

Some of the third parties with whom we share personal information may be located outside your country or the country from which the data were provided (collectively the "jurisdiction of origin"). While such third parties will often be subject to privacy and confidentiality obligations, you accept that where lawful such obligations may differ from and be less stringent than the requirements of the privacy laws of the jurisdiction of origin. In those cases we are not responsible for imposing the laws of the jurisdiction of origin, and you may not be able to seek redress under those laws.

In addition, we may exchange your personal information with selected third parties including:

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you

• analytics and search engine providers that assist us in the improvement and optimisation of our site

• credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will also disclose your personal information to third parties:

• If Hillary Cooper Law or substantially all of its assets are acquired by a third party, in which case personal data held by it about our clients will be one of the transferred assets

• If Hillary Cooper Law merges with a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation

• If we need to order to enforce or apply our terms of use [insert terms and condition link] and other agreements or client terms

• If we need to protect the rights, property, or safety of Hillary Cooper Law, our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

• It is relevant in the circumstances to disclose the information to our clients, your employer or place of business, your professional advisers and parties with whom we have co-promotional arrangements (such as jointly sponsored events)

It is possible, that we may be forced to disclose personally identifiable information when we believe in good faith that the law or regulation requires it. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

7. Where We Store Your Personal Data

We apply the highest standards of security when it comes to hosting and protecting information.

We take steps to safeguard your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, modification or disclosure.

For example, electronic communications through non-secure web platforms including WeChat or Whatsapp may not be secure, virus-free or successfully delivered. If you communicate with us using a non-secure web platforms, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.

We take reasonable steps to hold information securely in electronic or physical form.  We store information in access controlled premises or in electronic databases requiring logins and passwords. We require our third-party data storage providers to comply with appropriate information security industry standards.

All partners, employees, interns and third-party providers with access to confidential information are subject to confidentiality obligations.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers.

8. Third Party Sites

In addition to our online services, which we control directly, we also use and provide links to websites which are controlled by third parties, which may include:

• Facebook: Where we have our social page

• Twitter: Where we have Hillary Cooper Law’s profile

• YouTube: Where we update company and client videos

• Dropbox; OneDrive: Where we may ask clients to transfer sizeable files to us

• LiveJournal: Where we maintain Hillary Cooper Law’s main blog

If you use or follow a link to any of these third party websites, please be aware that these websites have their own privacy policies and that we cannot accept any responsibility for their use of information about you.

9. Your Rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access
(b) the right to rectification
(c) the right to erasure
(d) the right to restrict processing
(e) the right to object to processing
(f) the right to data portability
(g) the right to complain to a supervisory authority
(h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:
(a) consent

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us.

10. Status Of This Policy

Your use of our online services or your provision of personal information to us constitutes your acceptance of the terms of this Privacy Policy.

Technologies and information governance practices are constantly developing. We may therefore need to revise this Privacy Policy in future. You should therefore review this page regularly to ensure that you are aware of any changes to its terms.

11. Contact And Further Information

If you have any questions about this Privacy Policy, or want to submit a written complaint about how we handle your personal information, please contact us at info@hillarycooperlaw.co.uk or our practice manager at rcv@hillarycooperlaw.co.uk.

If you have a concern about the way Hillary Cooper Law is collecting or using your personal data, you can raise a concern with the Information Commissioner’s Office (ICO). Here you can find any information you need in relation to raising a concern: https://ico.org.uk/for-the-public/raising-concerns/

If you make a privacy complaint, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.

Last updated: June 2018


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